The Human Edge

Your workbook

Everything you write today. Yours to keep.

Type straight into this page. It saves automatically in this browser on this device: no account, and nothing is sent anywhere. Before you leave, export it (Markdown) or print / save as PDF.

Before you paste anything into an AI tool: no confidential, client or personal information unless your organisation has approved that tool for it. If in doubt, use the scenario cards and the RetailFlow data.

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Exercise 1 · Judge · 25 min

Your pass first. Then AI's.

Task: a strong performer of three years has been late and missing deadlines for a month, and the team has noticed. Sketch your plan first, before opening any AI tool. Then give AI the same task (two tools if you have them) and compare.

Exercise 2 · Judge · 22 min

Place it

Blind vote, then the game at trusttool.borck.education, then three tasks from your own week.

TaskPrecise or average?StakesCornerThe check it needs
Exercise 3 · Brief · 25 min

Brief it. Twice.

Exercise 4 · Brief · 25 min

Upgrade it. Then save it.

Weak models can't infer, so leave nothing to infer. Start from your Round 2 prompt in Exercise 3 (your own task or a scenario card). Add one upgrade, then push back.

Take-home · prompt library

My prompt library

Three prompts you'll reuse this month. Put [blanks] where the details change, and attach the check. Prompts saved in the prompt builder are added to your export too.

Exercise 5 · Check · 35 min

Karen needs answers by Monday

Download the CSV. Fresh chat. Upload blocked? Paste the first 50 rows, or describe the columns, and say so in your brief.

ClaimVerdictEvidence from the data
A. "Email is roughly three times slower than Live Chat."
B. "Account Issues has the lowest satisfaction of any category, which makes sense, because account problems are the most complex to resolve."
C. "Sunday response times are more than double the overall average."
The AI saidI checked byResult
Exercise 6 · Check · 24 min

Teach it to decide like you

One decision you make over and over: small, repeatable, explainable, and nothing from the top-right corner. Get the rules out, then test them blind on your own past calls. Describe past cases; don't paste anything confidential. Can't use real work? Take a decision card. The full method.

Past case (inputs only)My call at the timeIts call, and the rule it usedMatch?
Exercise 7 · Deliver · 35 min

My delivery plan

One weekly task of 30 minutes or more, treated as a small AI project. Real work, sanitised. Can't use your own? Plan scenario card 3 or 6.

StepMin nowWho leadsCornerCheckpoint: who (knows what right looks like), howMin after
Exercise 8 · Deliver · 12 min

Your action plan

One line each. Specific task, specific tool, specific day. Not "use AI more".