LAB-V1: FICTIONAL TEACHING DOCUMENTS
These records are invented for this book, not original Tessera policies.
R1 — Fault review, version 1
A red status light requires human fault review. A suggested route must not close a ticket.
R2 — Service check, version 1
Check service telemetry before recommending a route change. A latency report alone does not confirm congestion.
R3 — Refund authority, version 1
A support draft must not promise a refund. The designated human reviewer decides whether to escalate a refund request.
No document supplies a refund amount, a response-time guarantee, or observed customer churn.